The Real Client Experience of Offshoring Recruitment Support to South Africa

Nitin hands over hosting duties to Ross Thompson, Director of Infinity Staff Global, for a candid conversation with Jeremy Snell, recruitment trainer and co-founder of Your People Engine. Jeremy shares his experience as a client of Infinity Staff Global, discussing why his business explored offshore talent, how South Africa was chosen for its time-zone alignment, and the practical realities of hiring and integrating Bianca into his team.

The conversation moves beyond typical offshoring sales pitches to cover what actually worked, what surprised Jeremy, and what recruitment business owners should consider. Topics include creating effective hiring specifications, the importance of soft skills and cultural fit alongside technical capability, structured onboarding, and how offshore talent can address business bottlenecks. Jeremy also discusses technology and connectivity considerations, his experience as the hiring client rather than recruiter, and whether Infinity Staff Global ultimately delivered the right person with the right skills and attitude.