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Sarah Higgs: Why Your Recruitment Business Needs Fractional Support, Not Just a Virtual Assistant

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About this episode

Nitin speaks with Sarah Higgs of Recruitment Angel about how recruitment business founders can benefit from fractional operational support rather than traditional virtual assistant services. Sarah explains how her UK-based team helps recruiters offload administration, manage workloads during holidays, and handle complex tasks like CRM migrations, allowing founders to focus on growth.

The conversation covers practical examples of fractional support in action, from managing candidate communications and interview bookings to creating playbooks and ensuring data accuracy. Sarah also discusses how proper operational support extends beyond inbox management to strategic input, helping founders recognise their challenges, develop actionable plans and build confidence through the inevitable ups and downs of running a recruitment business.

Key takeaways

  • Fractional operational support combines VA flexibility with experienced, strategic input that goes beyond traditional administrative assistance.
  • Proper support means managing deadlines, following up on tasks and ensuring accountability—not just clearing emails.
  • Clean, organised CRM data and maximising existing tools matters more than constantly purchasing new technology.
  • Having a knowledgeable sounding board helps solo founders develop actionable plans and navigate business challenges.
  • Operational support frees founders from admin to focus on growth and building sustainable recruitment businesses.

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