How to Offshore Right: Lessons from South Africa with Ross Thompson

Nitin speaks with Ross Thompson, Executive Manager of Infinity Staff Global, about the realities of offshoring recruitment roles to South Africa. Ross explores the opportunities and pitfalls of outsourcing, explaining why using freelancers or third-party employment of record providers can create compliance risks with South African tax authorities, and how his model prioritises ethical practices instead.

The conversation covers talent quality, retention strategies, and cultural alignment between South African professionals and UK, Australian, and US markets. Ross shares how Infinity Staff Global achieves a 90% retention rate through above-market salaries, proper benefits, and ongoing training. He discusses his mission to provide fair employment and future opportunities for young South Africans, whilst helping UK recruitment agencies scale sustainably into international markets without compromising quality or culture.