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Is Your IT Provider Really Working in Your Best Interests? | Kan, Founder of Avensys Tech

57 minWatch on YouTube (opens in a new tab)

About this episode

Nitin speaks with Kan Mallawathantri, founder of Avensys Tech, about IT services, cybersecurity and whether managed service providers truly serve their clients' best interests. They explore uncomfortable questions around the traditional MSP model, including supplier lock-in, opaque pricing, unnecessary add-ons and hidden costs that customers may not fully understand.

The conversation covers IT standards as businesses scale, the perceived difficulty of changing suppliers, Microsoft 365 licensing, configuration costs, and the difference between genuine and invisible markups. Kan explains how Avensys Tech approaches customer service and systems design, whilst also discussing cybersecurity responsibilities, the risks of unmanaged AI tools and employee use of AI platforms without proper governance.

Nitin challenges some of Kan's views on margins and commercial models, creating healthy debate about whether IT providers should profit from the services they sell and how businesses should approach technology partnerships.

Key takeaways

  • Traditional MSP models often use lock-in and opaque pricing, making it harder than necessary to change suppliers.
  • Recruitment businesses should understand what they're already paying for in Microsoft 365 and avoid unnecessary configuration and licensing costs.
  • Cybersecurity isn't just an enterprise issue; even small recruitment businesses need proper foundations and shared responsibility with their providers.
  • Unmanaged employee use of AI tools without governance poses growing risks to confidential information and organisational security.
  • IT failures create significant reputational and financial consequences, making proactive support and proper systems design essential.

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