Inside RPO Arena: Scaling Recruitment Teams with BPM, Offshore Talent & Real ROI – with Ketan Gajjar

Nitin speaks with Ketan Gajjar, Co-Founder of RPO Arena, about scaling recruitment teams through Business Process Management and offshore talent. Ketan shares his 20-year journey in recruitment and outsourcing, explaining the critical differences between virtual assistants, outsourcing and BPM—where BPM focuses on outcome-based, fully mapped processes rather than task or instruction-based work.

The conversation covers how RPO Arena has grown to support UK and US agencies with 140+ staff, embedding offshore experts as real team extensions. Ketan presents a detailed case study showing how a Manchester tech agency generated £80k+ gross margin in four months from a £5k investment in offshore resources, achieving a 12× return. He addresses common misconceptions about offshore outsourcing, the impact of AI on recruitment support, and why many recruiters fail with outsourcing due to distance bias, poor induction and unrealistic expectations.

The episode explores sustainable scaling, process-driven output, and how dividing recruitment workflows between onshore and offshore teams improves results, retention and operational clarity.