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How Recruitment Agencies Are Losing Hidden Revenue (And How to Fix It) with David Clark, bobcheck

51 minWatch on YouTube (opens in a new tab)

About this episode

Nitin speaks with David Clark, founder of bobcheck, about one of recruitment's most overlooked problems: hidden revenue leakage through missed fees and backdoor hires. David explains how agencies unknowingly lose significant income when candidates are hired outside their placement agreements, often due to poor internal processes, recruiter turnover, or lack of visibility rather than malicious behaviour.

The conversation explores the root causes of missed fees, including spec CVs, offshore models, and inadequate system adoption. David shares how modern agencies are using leverage and better processes to address revenue leakage, rather than confrontation. The episode also covers the shift from headcount-focused growth to profitability-driven recruitment, the importance of streamlined tech stacks, and bobcheck's new contractor tracking feature.

Key takeaways

  • Most agencies experience missed fees regularly but lack visibility into how often, why, or what to do about it
  • Backdoor hires result more from poor processes and recruiter turnover than intentional misconduct by clients
  • Offshore models and spec CVs increase revenue leakage risk and require stronger internal controls
  • Effective agencies use leverage and data rather than confrontation when addressing missed fees
  • Profitability-focused recruitment requires leaner teams, stronger processes, and smarter technology adoption

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